1. Information We Collect
We collect information you provide directly, information generated through use of our website and platform, and limited information from trusted service providers.
2. Account and Contact Details
This may include names, business email addresses, organization details, roles, billing contacts, and communications submitted through forms, email, or support.
3. Usage, Device, and Log Data
We may collect IP address, browser type, operating system, referring URLs, pages viewed, timestamps, feature usage, and diagnostic logs to operate and secure services.
4. Cookies and Analytics
We use cookies and similar technologies for session management, performance, and aggregate analytics. You can manage cookies through browser settings, though some service functionality may be affected.
5. How We Use Information
- Provide, maintain, and improve our website and platform.
- Authenticate users and secure customer environments.
- Respond to inquiries, onboarding needs, and support requests.
- Generate operational reporting and service performance insights.
- Comply with legal obligations and enforce contractual rights.
6. Sharing and Service Providers
We do not sell personal information. We may share information with infrastructure, analytics, support, and payment providers under contractual confidentiality and security obligations, or when required by law.
7. Retention
We retain information for as long as needed to provide services, fulfill legitimate business purposes, and meet legal, accounting, or contractual requirements.
8. Security
We use administrative, technical, and organizational safeguards designed for a B2B SaaS environment. No system is completely secure, and customers remain responsible for their own endpoint and credential hygiene.
9. International Transfers
Our service providers may process information in countries other than the one in which you are located. To learn where information is processed, contact us at hello@decodasecurity.com.
10. User Rights and Contact
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of personal information. To make a request or ask privacy questions, contact us at hello@decodasecurity.com.